FAQ
We will update the FAQs as we receive more queries and questions so please shout if there is something you need to know that isn’t covered here. Please email us on hello@goodtimein.co.uk
Good Time In is the online drinks shop from Global Brands Ltd, the company behind brands like VK, Hooch and Franklin & Sons. From cocktails and spirits to alcopops, soft drinks and mixers, we've got your favourite drinks covered!
We have provided a range of products to suit all occasions. If you are looking for something specific, email us at hello@goodtimein.co.uk, and we can see what we can do.
Yes, if you have any concerns, please email us. If you do not receive your confirmation email, please check that it hasn’t ended up in your junk folder! You will receive an email to confirm your order and one to confirm it has been dispatched.
Our store is powered by Shopify. We use Shopify Payments and PayPal to process online payments. We use DHL to arrange deliveries. Some larger orders may be processed using alternative couriers. All details of this are in our Terms & Conditions of Sale.
Your products will normally arrive within 2–5 working days. Orders are processed at 8am every working day, DHL collect either that same day or the next. You will get an email with tracking information for your order.
Our team work 8 am – 4 pm Monday to Friday, so any enquiries made out of hours or over the weekend will be dealt with the next working day.
For more details please read our Shipping Policy.
For full details read our Shipping Policy but DHL will deliver your order. If you have received a tracking/dispatch email or SMS, it is always better to chase with DHL first before contacting us to ensure that you received the most up-to-date information.
Once an order is completed, it cannot be cancelled or changed online. Email us at hello@goodtimein.co.uk, and we will do our best to help.
In the unlikely event that your order does not arrive as it should, please email us at hello@goodtimein.co.uk and we will see what we can do. The Returns and Exchange Policy is here.
It will arrive from DHL in a brown box marked goodtimein.co.uk. Tracking information will be provided to you by email. Items over 30kg may arrive in 2 separate parcels. Larger orders may arrive via selected pallet couriers.
We offer both Shopify Payments and PayPal for your convenience. Occasionally, there are issues with the payment engine. Try reloading the page; if the issue persists, please try an alternative option. Please do not worry. If you make an error, please contact us at hello@goodtimein.co.uk, and we will help.
We occasionally offer vouchers and coupons. If you have a valid coupon (i.e. within the date limit, valid for items in your basket), then please try again. If it still doesn’t work, email us at hello@goodtimein.co.uk, and we can investigate.
We are trying to keep things as simple as possible to avoid errors. DHL will deliver to any mainland UK and Northern Ireland address; that means any address in England, Wales, Scotland and Northern Ireland. If you are looking for international delivery, or delivery outside of our shipping range, please let us know via hello@goodtimein.co.uk.
