FAQ
We will update the FAQs as we receive more queries and questions so please shout if there is something you need to know that isn’t covered here. Please email us on hello@goodtimein.co.uk
This is the website from Global Brands Ltd to allow us to sell directly to the consumer.
We have provided a range of packages and cases to suit all occasions. If you are looking for something specific, email us at hello@goodtimein.co.uk and we can see what we can do. We will be extending our range as we go including reviewing whether we can offer mixed packs.
Yes, but if you have any concerns, please email us. If you do not receive your confirmation email, please check that we haven’t stepped into your junk folder! You will receive an email to confirm your order and one to confirm it has been processed.
We use Shopify for our online shop. We use Shopify payments and PayPal to process online payments. We use DHL to arrange deliveries. Some larger orders may be processed using alternative couriers. All details of this are in our Terms & Conditions of Sale.
Your products will normally arrive within 2 – 5 working days. Orders placed by 2pm will be processed the same day for dispatch the following day. You will get a text or email from DX if you have provided these details during your order process.
Our team work 8am – 5pm Monday to Friday so any enquiries made out of hours or over the weekend will be dealt with the next working day.
For more details please read our Shipping Policy.
For full details read our Shipping Policy but DHL will deliver your order. If you have received a tracking/dispatch email or SMS, it is always better to chase with DHL first before contacting us to ensure that you received the most up-to-date information.
Once an order is completed, it cannot be cancelled or changed on line. If you email us at hello@goodtimein.co.uk we will try to amend your order but it might not be possible.
In the unlikely event that your order does not arrive as it should, please email us at hello@goodtimein.co.uk and we will see what we can do. The Returns and Exchange Policy is here too.
It will arrive from DHL in a brown box marked www.goodtimein.co.uk and tracking information will be provided to you by DHL on dispatch. Items over 30kg may arrive in 2 separate parcels.
We offer both Shopify payments and PayPal for your convenience so you have both options. Occasionally there are issues with the payment engine so you could try reloading the page but if the issue persists, please try the alternative option. Please do not worry, if you make an error, please contact us on hello@goodtimein.co.uk and we will help.
We offer vouchers and coupons through the system occasionally. If you have a valid coupon (i.e. within date limit, valid for items in your basket), then please try again. If it still doesn’t work, email us at hello@goodtimein.co.uk and we can investigate.
We are trying to keep things as simple as possible to avoid errors and issues and have joined forces with DHL for delivery. DHL will deliver to any UK address and that means any address in England, Wales, Scotland, Northern Ireland, Isle of Man, the Isles of Scilly and the Shetland Islands. If you are looking for international delivery please let us know via hello@goodtimein.co.uk
